Shipping Policy
Thank you for shopping with Fidget Mode.
Where we deliver
We deliver to physical addresses within South Africa. Please provide a complete delivery address and a reachable contact number. Contact us promptly if a correction is needed; changes may not be possible after dispatch.
Delivery fees
- R40 standard delivery for orders below R249.
- Free standard delivery for orders of R249 or more.
- The threshold is calculated after discounts and before shipping charges.
Delivery times
Estimated delivery is 8–10 business days in total after payment confirmation. This includes order preparation and courier delivery.
Business days exclude weekends and South African public holidays. Delivery estimates may be affected by courier delays, severe weather or strikes.
Our late-dispatch promise
If your order has not been dispatched within 10 business days after payment confirmation, we will add a free item to your order. This promise relates to dispatch, not delays after the courier has collected your parcel, and does not limit your statutory rights.
Tracking and assistance
When tracking is available, we will send the details to the email address or telephone number provided at checkout. Contact us if your parcel is delayed or you need help with your delivery.
Contact Fidget Mode
Email: shoptoyourheartsdesire1@gmail.com
Telephone: 082 572 7263
Returns and Refunds
Contact Fidget Mode at shoptoyourheartsdesire1@gmail.com or 082 572 7263 with your order number and the reason for your request. For damaged or incorrect items, please include photographs if possible. We will provide return instructions and the return address. Contacting us for instructions does not remove or shorten your statutory rights.
Damaged, defective or incorrect items
Please inspect your order on arrival and tell us promptly about missing, damaged or incorrect items so we can help resolve the issue.
Where the Consumer Protection Act applies, goods that fail its quality standards may be returned within six months of delivery, without penalty and at our risk and expense. You may choose a repair, replacement or refund as provided by law. This protection does not cover damage caused by misuse or ordinary wear and tear.
Online cancellation rights
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase without giving a reason or paying a penalty within seven days after receiving the goods. You are responsible only for the direct cost of returning the goods. Statutory exceptions may apply, including goods made to your specifications or clearly personalised. A qualifying cancellation will be refunded in full within 30 days of cancellation.
Returning your item
Keep the item and any available packaging safe and contact us to arrange its return. Please pack returns securely and retain proof of postage or collection. For a qualifying defective-goods return, we cover the return costs. For a qualifying change-of-mind cancellation, the direct return cost is yours.
Refunds and your rights
We will confirm the outcome of your return and the refund arrangements by email. Bank or payment-provider processing times may affect when a refund appears in your account. Nothing in this policy excludes or limits rights available under applicable South African consumer law.