Refund policy

Returns and Refunds

Contact Fidget Mode at shoptoyourheartsdesire1@gmail.com or 082 572 7263 with your order number and the reason for your request. For damaged or incorrect items, please include photographs if possible. We will provide return instructions and the return address. Contacting us for instructions does not remove or shorten your statutory rights.

Damaged, defective or incorrect items

Please inspect your order on arrival and tell us promptly about missing, damaged or incorrect items so we can help resolve the issue.

Where the Consumer Protection Act applies, goods that fail its quality standards may be returned within six months of delivery, without penalty and at our risk and expense. You may choose a repair, replacement or refund as provided by law. This protection does not cover damage caused by misuse or ordinary wear and tear.

Online cancellation rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase without giving a reason or paying a penalty within seven days after receiving the goods. You are responsible only for the direct cost of returning the goods. Statutory exceptions may apply, including goods made to your specifications or clearly personalised. A qualifying cancellation will be refunded in full within 30 days of cancellation.

Returning your item

Keep the item and any available packaging safe and contact us to arrange its return. Please pack returns securely and retain proof of postage or collection. For a qualifying defective-goods return, we cover the return costs. For a qualifying change-of-mind cancellation, the direct return cost is yours.

Refunds and your rights

We will confirm the outcome of your return and the refund arrangements by email. Bank or payment-provider processing times may affect when a refund appears in your account. Nothing in this policy excludes or limits rights available under applicable South African consumer law.